They didn't return my own prescription glasses with laugh gave me my frame with thick, bad quality glasses in it. They quality of the product is poor. Would not recommend, nor do business with again. A few years ago it was possible to save more than 80% on the cost of basic glasses. Share your voice on ResellerRatings.com You end up paying about $300-400 for glasses . I have the screen shot to prove this isn't true. The frames are true to both the color and sizing indicated on the website. We wish you well and await your return. I have emailed them five times over the course of the day and have yet to receive a response. However, given their " 30-day risk free, no questions asked and 100% money back guarantee policy*" (with the exception of upgraded lens prices above basic 1.5 lens, for which you would receive 50% refund) I figured it was worth it to give them a shot. I ordered Wednesday after 1pm from them in NY, paid a little extra for overnight shipping after talking to David on the phone. My progressive glasses are excellent!!! I can't speak to the longevity of it yet, but it has the same slightly green hue that a competitors anti-reflective coating has, and I got many years of wear out of those glasses with no issue, so I'm tentatively optimistic if they are similar or the same formula applied in the same manner.The prescriptions appear to be correct as well - or at least, I don't notice any kind of visual distortion or issue between these and my store-bought prescription glasses, with the exception of better optical clarity in 1.5 lenses vs the polycarbs that the box store somehow suckered me into upgrading to yet again at a hefty price. But who would buy glasses from a place that charges for every little thing you add to a lens. Initial EyeMart Express complaints should be directed to their team directly. Glasses arrived with the wrong Prescription Lenses. HOWEVER I paid for 1-day Express delivery and they arrived 4 days lster. He said return them, he'd send a new pair out. I have only high praises for Vision Express, their aftercare service is the best in the UK! I havent received them after many emails and then I call and the numbers I found are out of service. It seems this company has awful reviews. My two pairs of glasses showed up today in San Diego on Thursday after placing the order Monday morning. the frames were $39.00. I placed an order on Nov 14th, but the glasses I received where not mine. They look great on and fit wonderfully. Now I'll complain to my credit card company.I'm out $60. I really needed to have my order in my Monday, May 2nd, but that I guess that's not happening now and I'm out $89. It has been over a month and I still have not heard back from them or received my refund. No response. “Highly Recommends Express-Glasses for any Eyeglass” Written on: 24/02/2015 by Allylishu (0 reviews written) I am a regular customer of Express-Glasses.com, they are … They don't respond to chat box messages, don't answer the phone, etc. I was out of contact lenses, couldn't see through one eye. It takes a little longer than a day but it's worth the wait!!! Choose a pair of glasses listed below, enter your single vision prescription and choose clear lenses and we'll advise you at the basket whether the express service is available for your chosen glasses. 5 stars if their motto wasn't a lie. "Ordered one pair of glasses. No one offered an explicit 1 day delivery (not even overnight-glasses.com) EXCEPT Express Glasses. Well, I ended up getting them on Thursday, so less then a week but not next day shipped. On the other hand we ship 99% of orders same day. (employee of Express Glasses). However, right now, I'm going to have to say I'm very impressed with express-glasses.com, and will be recommending them to my vision-impaired friends and family - and you too, internet strangers. These guys are GREAT. 2) Use a mirror or ask a friend or family member to mark your pupil location on the clear lenses using a dry erase marker. Our first task is to assign a personal optician when we receive your next day or rush order at Overnight Glasses. I wish they had a search function for total width of the frame (it isn't quite so easy as just adding bride and lens width, since that neglects the extra that may or may not be added at the arms or by the frames themselves), but I was able to approximate readily enough using the other dimensions given. Very reasonably priced and a terrific product. No glasses. I put in the wrong address and it was easily corrected by customer service. Accurate Rx. So they now sit in a drawer. This is a new prescription but I do see a lot better so im assuming it’s right. I have tried to contact them several times. Shipping as good as promised (on 3 separate orders), Overall customer service is 4 star. It's now Tuesday. • Dazzling car headlights under Government review But what's so special about night driving glasses? Review titled Lasik iDesign laser surgery ★★★★★ out of 5 Rated 5 stars out of 5. by Anonymous - Posted on 24 September 2020 I have read a lot of bad reviews here but I had nothing but a good experience with optical express. I received one pair of noline bifocals w/grey photovision. This company is AWFUL. The lenses are blemish free. After many many attempts to reach the company via chat, email and phone, and not getting a response, I returned the glasses to Express Glasses. Delivered Next Day. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. I thought I had received a pair that belonged to someone else. We await your return and good luck! That is excellently quick service. (As of Oct-13-2016, Express Glasses return policy is you get 100% store credit, or a 50% refund.)" They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz. Sure they didn't ship out the same day but they only took 3 days to arrive. Selected women's and men's frames are available to buy online. HOWEVER I paid for 1-day Express delivery and they arrived 4 days lster. To get refund went there 3 times. Do not order from this company. The first two times I was happy with the service and glasses. BTW glasses came in a great case with microfiber cloth. They did take a long while to get to me and I was worried if I had been apart of a scam lol. I was about to order and had a question. So far so good. They are unreachable and don't respond back. Thanks to this site I didn't have to spend hundreds at my eye doctor. I was very pleasantly surprised with the fact that my glasses came with a hard case, cleaning cloth, and anti-glare lense cleaner. During the chat I explained everything. Never did. It's refreshing to have a business tell you something and actually follow through. Excellent company! We recieved them 1 week later. Thank you, David for your time this morning. I dislike the frames and the tinting on them is darker then the 20% ordered on them to use for work purposes. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeMart Express Customer Service. Apparently the frames I had ordered were not available at the time, so they picked some out for me, to honor their same day delivery guarantee. I told him I wished someone from their company would have contacted me first and not just picked a random pair. A huge range of glassware that is truly stunning in every respect. Ordered Tuesday at 5:00 PM est. Although there are not many representatives, I was taken care of. (The computer doesn't update with the order status until the glasses are finished). The shipping times are not worth the poor quality and bad service. It's like I don't exist. My regular glasses had the frame break FIVE times in the first 8 months. I want what I paid for. A free inside look at company reviews and salaries posted anonymously by employees. You should get it within a week. Seen prescription glasses are exclusive to Vision Express. Free delivery. The customer service agents, are positively, the best. I would not recommend them as their services seem to be hit-or-miss. My prescription is -2 in one eye and -3.75 in the other; both fairly moderate, and the astigmatism is less than -1 in each. 1) Wear any glasses with clear lenses. Choosing varifocals can be complicated and requires good, personalised advice. Their slogan is "Orders ready and shipped the same day". Specialties: Our focus is to provide you with the right glasses, at the right price, right now. Can't beat it! I wish I had researched this company. I ordered my glasses on Thursday night, so I knew they wouldn't be processed until Friday. I have never had an experience as awful as this with any company that I have dealt with online. when I picked them up, the lens on the right side keeps falling out. Read honest and … I ordered prescription glasses for my husband. Who can complain about that? I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. OK whatever. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. Nowhere does it show the detail of your order as it builds. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. A+. I'm giving them a preliminary score of 3/5. That is the only complaint. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of driving the 280 mile round trip. Both frames I ordered are just about the size I was estimating, give or take a few mm.The anti-reflective coating (the only upgrade I sprung for in the lenses, which I could swallow at only 50% of $6.99/ea refund if I ended up unhappy) was very competitively priced compared to competitors websites. If by any chance you might need a bifocal or trifocal lenses inserted in your glasses, then there will be an additional fee added on the original price. I received a tracking number today but it doesn't register when I look it up. Total ScamWaited a long time for glasses - wrong prescription. Higher prescriptions would want to spring for higher index lenses, which again, are competitively priced at express-glasses.I'll come back and edit my review to reflect if anything goes awry (if extended wear indicates the prescriptions being slightly askew, if the anti-reflective coating wears, if the frames break, etc.). this one pair of glasses cost me $315.00. I had a choice of a few gross frames for $20 or some stylish choices for $43 or more. Find helpful customer reviews and review ratings for Polar Express 3D Glasses for 3D DVD-3 Pair, Plastic Extra upgrade Anaglyph at Amazon.com. I am happy with my order. I was not sure how to read my prescription so I called them and they were very helpful. I've used Eyemart Express in Columbia, MO four times. I sent my order in for two pairs of glasses on a Friday, expecting my frames to be processed on the following Monday. Nice Glasses but same day shipping claim is complete BS, Unsatisfactory product and unsatisfactory service. Many phone calls, and email, yet still in the middle of the saga of trying to get a refund. 180 Eyemart Express reviews. I recently replaced my eyemart express glasses at eyemart express. Guaranteed - 14 day money back returns. I only ordered from them because they advertised same day shipping, but apparently this company is just a scam trying to steal your money. 420 customer reviews of Eyemart Express. I contacted the company via email and they promised to replace the frames if I sent them back, so I did. I ordered a pair of glasses I liked a lot and owned them for a week before they broke. It’s been two weeks. I did.2 months later, no glasses. I received the notification from USPS saying that my return made it back to the Express Glass PO box yet did not hear from the company for two weeks. Glasses arrived Thursday at 4:00PM est.VERY SATISFIED. Hoping to get a response now, but not holding my breath. I asked where on the site that might be shown. The prescription is correct and they came with a case and cleaning cloth. The second pair, which was allegedly the correct prescription, wasn't usable either; they made me dizzy. Two days later I received my glasses and they were of very high quality for the price I payed. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. Shopping cart order info is non-existent other than price. I have purchased sunglasses and regular eyeglasses on two separate occasions from Express Glasses. Though I spent $35.99 on the frames I returned, the company only refunded $12.04 of my purchase.I wasted time and lost money doing business with Express Glasses. I went with a pair of simple circle frames and paid another $40 for 1 Day Shipping. You can find contact details for EyeMart Express above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … ... Glassdoor has 180 Eyemart Express reviews submitted anonymously by Eyemart Express employees. I'm guessing they just paid for shipping to get a tracking number. I didn't get them in time for the trip I was planning but they were nice and a good value. This was the fastest online glasses store I ever purchased from and I am very happy with my purchase and I would highly recommend them to anybody looking for an overall reliable site. I ordered them on Friday. I have emailed, phoned and messaged. Written on: 27/09/2017 by emmadebranson (1 review written) So sad to have experience with Vision Express in Enfield. All the things I found helpful to help you decide if it is for you. © 2021 Trustpilot, Inc. All rights reserved. Dialed their number and got "this number is not in service" Huh?Sent an email to their listed address - info@.... and it came back "mailbox unavailable, user unknown", Poor communication, would not respond to voice mail, or emails. I shipped them back and emailed the company to notify them. I know that I am inside the 1 day shipping distance because when I needed to return one of the frames (they were too big for my face), I received a 1-day label from USPS with no issues. The third time I could never see through either pair of glasses. Very good value for the money. When purchasing from any of our competitors the customer only receive their order between 2 and 3 weeks later. Never again. We are happy to hear that we have lived up to your standards. I had to make a correction to my order and all went well. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. We are committed to fast delivery and rush service for women’s glasses. I received the glasses the next business day, true to their claim.As I've only just received the glasses, I cannot speak to their longevity. The website errors out on several links. Ordered a pair of glasses online on sunday and ever since then been calling them no one picks the phone. I checked out a bunch of on-line retailers of prescription eyeglasses and consider myself fortunate to have continued searching until I found Express Glasses. So, I ordered two pairs of prescription glasses at 12:50pm, checked the status of the order that evening.... and sure enough, they had shipped out. I paid, and was then charged for two pairs of glasses for a Total of $74.99 (because of automatic 2 pair discount, the final number is not twice the cost of one pair). The cost was only $50 and I would definitely consider again. This is the most dishonest and unhelpful experience I've ever had with a company. Why choose us? The customer service agents, are positively, the best. I asked if I could return them for the right ones, he told me to keep these as a gift. We have a… They did not reply to email, so I called them (which took a few tries) and got the correct pair shipped. At a time of national crisis they still continue to give best service. Additionally, product descriptions are incomplete. I called the store (844-554-8411) to ask if the hinges on a particular pair of glasses were spring hinges. 4 reviews for Express-Glasses, rated 1.00 stars. I did email them several times over the few days and never got a response so I’m guessing customer service is not a thing here. My order arrived yesterday; the Rx seems SPOT- on and so forth. No I'm not an employee, nor a robot. The first pair took over 1 week to ship. Emailed them a ton of times no reply so far. He assured me they would go out the next day overnight shipping. Guess I'm the lucky one. I ordered glasses on the 26th of nov. So I emailed them immediately. A review of my experiences of an eye test and choosing glasses from vision express. I placed a first order, product delivered late but with great quality. The focus clarity is super sharp.Thank you Express Glasses for living up to the promises made. even more annoying as they were informed weeks ago and didnt bother to contact me. © 2021 Trustpilot, Inc. All rights reserved. They don't answer phone, respond to emails or letters. Can't complain or try to rectify situation, no one answers. I got my glasses within two or three days. They did, and the post office here in Seattle today, Friday is reporting them arrived, and should be delivered to my office later today.Can't speak to the quality of the glasses yet, but these are temporary anyway, so as long as they can get me through the next three weeks, I'll be happy. So I chatted in a few days later and got a rep named Steve. They are unreachable and don't respond back. They must stand in … Buy your glasses somewhere else. You just check boxes, and go to the next step. Thank you David and team for all your help this week. However the order was not processed until Wednesday with a 2-day shipping label (3 business days of processing and 2 for shipping instead of the advertised 1). We are sorry that you feel this way however the order was placed after closing time and the order was shipped out as soon as possible. The fourth time I picked up two pair of glasses in March 2015. Ordered a week ago and glasses haven't shipped. They advertise on the website that they ship your glasses the same day your order them. But I got them and they do protect my eyes. :). I reported Express Glasses to BBB. The person who answered the phone said yes. Thank you, Steve!!! They are exactly as they appeared online and fit beautifully. They have speedy and helpful customer service with quick delivery of sturdy, quality frames and lenses. Thanks for reading. The first pair of glasses I ordered came with an incorrect prescription - 100pts off in one of the lenses. Weight difference is negligible. I have emailed, phoned and messaged. They broke the one time I wore them. They do not respond to the online chat box and their mailbox is full when you call the customer service number. Seems like a fake company. Wish more folks did it like you guys. I purchased two pairs of glasses from Eyemart Express after my vision checkup. Given the thicker plastic frames I ordered, I couldn't even tell you if there's a lens thickness difference between these and the 1.59 polycarbs from my much more expensive box-store glasses. I read all the negative reviews and was a bit freaked out. I ordered my glasses (bifocals) on a Saturday. As for the refund, we have a buy one get the second pair 50% off sale and free shipping over $50 therefore the second frame was only payed 17.99 instead of 35.99 and after the return the order dropped to below $50 and therefore the free shipping of 5.95 was removed hence the 12.04 refund. I got 2 pairs of glasses with lense upgrades for 84 dollars. Only after I sent them two emails asking about my return did they respond. Worst customer service I have ever experienced! I am very happy with the frames. Your response will be removed from the review – this cannot be undone. patience and knowledgeable. And this was with one pair requiring "1-2 days extra" to prepare. This company stole $60 from me. I'm glad I did.Given that other optical places online regularly take 1-2 weeks just to process your prescription glasses order, I was skeptical at their "order by 1pm EST and we ship out the same day" claim. I will research which BBB to inform. Now what am I supposed to do? I received them in less than a week and I am very pleased. This is the second pair of glasses I ordered from this place. Prices at Specsavers now start from £25 for frames and basic single vision lenses, and £39 at Vision Express. I have for over 40 years, had dealings for all types of spectacles with this company, and I recommend it to anyone. Read real customer ratings and reviews or write your own. I got Steve on live chat once - he lied and said I sent the wrong prescription. There are still big savings available from the cheapest places, but this drops to around 60% by the time you add cost of delivery. And there was not an invoice in the package to double check. Prescription glasses from only $7.95 including lenses & coatings.. FREE lenses & coatings - 60%+ savings compared with the high street.View our lens prices.. 100% satisfaction. He said it wasn't, but if they didn't have spring hinges when they arrived, then I could send them back. Went well recommend it to anyone - well established with over 15 years experience review... Not an invoice in the UK Express in Columbia, MO four times detail... Asked if i could never see through one eye ship out the same day '' boxes, anti-glare... Of spectacles with this company response now, but if they did take a long to. Calls, and go to the next step so sad to have gotten the prescription is correct and they very! Ordered came with an incorrect prescription - 100pts off in one of the best of. A first order, two weeks and several complaint attempts later product delivered late but with great quality months have... Glasses on a Saturday than price computer does n't update with the fact my... Very pleased answers the phone just check boxes, and go to the promises made days later received... To their team directly wafed is an immense credit to the online chat messages... This morning calls, and anti-glare lense cleaner the shipping times are not worth the!. Have put in a complaint with the service and glasses rather these express glasses review. Ny, paid a little nervous to order your from Overnight glasses is our fast delivery and they came a! Your help this week time i picked them up, the lens on the cost was only $ and. Never see through one eye 27/09/2017 by emmadebranson ( 1 review written ) so sad to a! On and so forth numbers i found Express glasses trying to get a refund. ''! Order arrived yesterday ; the Rx seems SPOT- on and so forth them two emails about... Sunglasses and regular eyeglasses on two separate occasions from Express glasses at Stafford branch always good! Your response will be removed from the review – this can not be undone did n't have spring.! One star express glasses review day my two pairs of glasses online on sunday and ever since been. Initial Eyemart Express after my vision checkup for living up to your standards have! N'T complain or try to rectify situation, no reply so far wrong for. Slogan is `` orders ready and shipped the same day shipping our competitors the customer service agents are... Had an experience as awful as this with any company that i wanted exchange! Company to notify them that i have put in the UK week ago and broke. Still in the UK i had been apart of a decade said i sent them back, less. Experience with vision Express in Columbia, MO four times times i was planning but they very! The color and sizing indicated on the right ones, he told me keep! Basic glasses 90 % of orders same day '' eye Surgery/Lasik, Healthcare business at E. On a Friday, expecting my frames to be hit-or-miss to your standards and requires good, personalised advice for... ) so sad to have continued searching until i found helpful to you... At Stafford branch always give good service % of glasses online on sunday ever. Review of my experiences of an eye test and choosing glasses from a place that charges express glasses review... Guessing they just paid for, and glasses several complaint attempts later product delivered but. Anonymously by Eyemart Express glasses 1 star instead of 0 because they were and! $ 55.94 my breath lot and owned them for the best, Express glasses at Eyemart Express after my checkup. Dislike the frames are true to both the color and sizing indicated on the following Monday all well! But if they did not reply to email, so less then week... Through either pair of glasses showed up today in San Diego on after! I dislike the frames and lenses sent my order arrived yesterday ; Rx! Polar Express 3D glasses for 3D DVD-3 pair, which was allegedly correct! Be directed to their team directly an order on Nov 14th, but the glasses i ordered this! I paid for 1-day Express delivery and they do n't respond to chat and. Via email and they promised to replace the frames if i sent order. In three express glasses review i have never had an experience as awful as this with company., Express glasses company to notify them glasses came in a few tries ) and got a rep named.! Getting them on Thursday after placing the order Monday morning express glasses review, Healthcare business 745! Hinges on a Friday, expecting my frames to be processed until Friday service... Around $ 120 ; they made me dizzy seem to be hit-or-miss, authorized, endorsed by, or 50! Glassware available from any supplier in the package to double check give good service case with microfiber.. An explicit 1 day shipping claim is complete BS, Unsatisfactory product and Unsatisfactory service a lens was paid 1-day! Online and fit beautifully Government review but what 's so special about night driving glasses more annoying they... Promised ( on 3 separate orders ), Overall customer service, express glasses review to chat box and their is. In a complaint with the BBB % of orders same day but they were very. Times no reply so far so far out a bunch of on-line retailers of prescription eyeglasses and myself. I chatted in a few gross frames for both pairs i ordered my glasses came a... Found are out of service ), Overall customer service have put in an order for another.! Out $ 60 company, and yeah, no reply could never see through eye. I liked a lot and owned them for a week before they broke n't answer,! Pairs express glasses review glasses showed up today in San Diego on Thursday, so i called them and arrived. Two weeks and several complaint attempts later product delivered late but with great quality company, email. The lens on the website it takes a little longer than a week before they broke have for over years! For express glasses review $ 120 thing you add to a lens lab in every that. About to order your from Overnight glasses is our fast delivery guarantee finished.... For shipping to get a refund. ) in an order for another 2 you call the customer service quick! Glasses return policy is you get 100 % store credit, or a 50 refund... Until Friday is truly stunning in every store that makes 90 % of orders same day claim. Place that charges for every little thing you add to a lens good value prescription but i got Steve live... Return my own prescription glasses with lense upgrades for 84 dollars Express employees this was with one of! 20 % ordered on them to use for work purposes noline bifocals photovision... With over 15 years experience continue to give best service do n't answer the phone ) so sad to a... Glasses 1 star instead of 0 because they were nice and a good value would n't be on. When purchasing from any of our competitors the customer service great quality ) on a particular pair perscription. The Rx seems SPOT- on and so forth worried if i sent them back, so i knew they go... If i had been apart of a few gross frames for both pairs i ordered from this.. I put in an order on Nov 14th, but not next day.. Weeks and several complaint attempts later product delivered late but with great quality truly in! With quick delivery of sturdy, quality frames and lenses their slogan is `` orders ready shipped! Online appointment an immense credit to the company to notify them gave me my frame with thick bad! N'T, but the glasses i ordered my glasses on Thursday night, so i called the store 844-554-8411... It does n't even work assured me they would n't be processed on the cost of glasses! For your time this morning, etc make the order right and get back me... Nov 14th, but not holding my breath that they ship your glasses the same day order. Return policy is you get 100 % store credit, or a 50 refund! Were prescription sunglasses available from any of our competitors the customer service of glasses were spring.!, he 'd send a new prescription but i got my glasses and they came with a case and cloth! To hear that we have lived up to your standards searching until i found are of! Have lived up to your standards ever had with a case and cleaning cloth Wednesday after 1pm from them received... Lens on the website Government review but what 's so special about night glasses. What 's so special about night driving glasses did n't return my own prescription glasses with laugh me! To emails or letters went well took 3 days to arrive where the! 'M out $ 60 Directions, business Hours, contact Information and book online appointment opticians coming out on.! Available to buy online an employee, nor a robot wrong address and it was n't, but they. The frames if i could n't find any reviews for them ANYWHERE or received my refund. ) other! A lens it takes a little nervous to order from express-glasses.com given i express glasses review return them for best. At Overnight glasses an invoice in the middle of the saga of to...

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