I listed 4 pictures and stated the truth about my item. So I just won an auction on eBay and it says no returns accepted. Ebay sided with the buyer of course. Reason: changed mind. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Do not post a new topic about scams. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If a buyer makes a false claim, please accept the return and report the buyer to us. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. He agrees. My first Global Shipping Program Headache. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Nearly everything we list is No Returns Accepted. You cant charge a restocking fee on ebay any longer. Ok I'd better check with Ebay what they would agree to. I get it back. Buyer shipped item. She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.Some buyers can be very petty. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. This was the 1st item I sold on ebay. I get it back. I also stated that I don not accept returns. Both the buyer's delivery address and the seller's return address are in Australia. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” This is why you stick to your policy and deny the return. Most people say to call ebay. Do not PM mods individually. Seller does not respond but updates trackings. If you approve request and the buyer has already paid for the item, you have two business days to refund them. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. Sometimes legitimate posts get caught in the SPAM filter. To improve your help experience, please sign in to your account. You have 3 business days to respond to the request and resolve the buyer's issue. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). © 2021 reddit inc. All rights reserved. They are saying the size on the label, although listed correctly, is not accurate. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. She felt that the patent leather was not patent. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! Be prepared for the possibility of negative feedback tho! No option to refund the transaction via PayPal. These will be removed. That's not a valid reason for returning. Buyers wants a refund, I have a no return policy. There is zero tolerance for posting or requesting personal information on reddit. No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck. This is page 1 of 1 (This thread has 11 messages.). Got stung with that a week or two ago. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. A. The item was described accurately, do I have to refund the initial cost plus the postage. Do not PM people. If she's opened an official non fault return request than just decline it. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. No - don't accept it. eBay told him to return the part to me. Reason: changed mind. Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. Also stated no returns. [–]wade_garrettt 7 points8 points9 points 7 months ago* (0 children). Yup. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). Eventually found a way to chat with Ebay (not easy!) Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. If your question can be answered by an internet search it will be removed. If a buyer wants to return an item, all they have to do is ask and if the seller doesn’t agree, eBay forces them to do so. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). Ebay would should better appreciate that the seller pays them their fees and does all the work. You … Not fitting is not a reason for return - unless she's happy to pay costs for return postage! The dice seems loaded against the seller. In my experience this only leads to a defect on your account and ebay telling you to refund. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. The dress was worth $300 to begin with eBay phone support told me to refund via PayPal. he put a return claim with ebay, saying the phone is defective and can only be used for parts. I sold the item for $70 and stated it was Used/Preowned. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. But going for example to a pick-up place where i can then go there personally and get it? and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true! All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Thanks for any help you can offer! Shipping internationally using eBay International Shipping. [–]SmmnthaMrieIt’s a scam! I approve the return. Get an ad-free experience with special benefits, and directly support Reddit. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage To comment on this thread you need to create a Mumsnet account. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. To think that high levels of children being sent to school are the beginnings of lockdown resistance from the working age population. Move on and learn for next time. It is a 'returns not accepted' item. use the following search parameters to narrow your results: Block out all personal information. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Misuse of returns or eBay Money Back Guarantee. You will see this in the ‘ Return policy ’ drop-down menu. In this case, most people would just sell on the item themselves. Abuse will be removed and result in a ban. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Buyer is honest. They need to rethink this or thy'll find that they loose business. Be respectful to other users at all times and behave in a civil manner. Certainly don't pay for the return. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. The buyer has requested a return from their Purchase history in My eBay. I have received the … Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. He agrees. I don't want any negative feedback. Keep you reply polite as ebay / paypal will read it. I had specified no returns for any reason etc. Unfortunately you will need to refund no matter what condition she returns them in. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You don't have to accept the return because they don't fit. The don't refund until you've got your jtem. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. No Returns Accepted - Buyer Requests Return. And the silk ribbon was not silk. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). Item is a used phone with damaged screen. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Is there any possible way to perform our agreed partial refund in this scenario? Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! If you bought it over eBay and it isn't right, it's the seller's problem — not yours. In the eBay resolution centre. If eBay wants to force returns to be accepted, then eBay should take the risk. They have a 100% positive feedback and over a 100 reviews. Don't see your post? However, if the buyer knows his way around the system, he could open a case for "not as described", in which case you will be forced to not only accept the return and refund, but pay for the return postage too. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). I am going to pay with PayPal using MoneyPak. eBay today reminded sellers that not … eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Yes, I understand that the buyer can request and force a return anyway, but that's not the question here. You can say you don't accept returns, but eBay does, and you're selling on eBay. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Do I need to print a customs form? If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. No private messages. Nearly everything we list is No Returns Accepted. I questioned this with the eBay rep, because there's no way eBay would get the transaction data for this...to either credit me for FVF or for me to be protected from dispute from non-refund. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. eBay rep then said to use PayPal to "Send Money" to his e-mail address. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. Is it possible to order something from ebay without it going to my house? Use the stickied scam thread, which can be found here. If you don’t comply, the buyer gets a full refund (from the seller’s Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. Sold really expensive dolls worth $4380 internationally, buyer makes a wrong item claim 2 weeks later. What should I do ? Do not request PMs. Oh well! Ebay Shipping item to buyer after they were refunded. Yes a faulty item can be returned but that is not what ‘no returns’ is covering. Buyer wants to return a new pair of shoes he just bought. That return policy can be "no returns accepted" (except for errors in the listing … DOXXING. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Today, he opens Unpaid Item case?! So sold a shirt on ebay-had a small mark to it, so I put a pic of this and mentioned it in description. 4 min article Check the status of your return or missing item request It's kind of a loophole for them to avoid paying return shipping. Users doing so will be banned. Buyer is honest. and join one of thousands of communities. You have 3 business days respond to the request and resolve the buyer's issue. Creating an eBay returns policy . But anyway.Also, if I do refund, do I just refund the cost of the item and not the original P&P? AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? A week later, the buyer said he wanted to return the phone as he couldn’t activate it. I approve the return. Please no low quality posts. 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Children being sent to school are the size stated in the SPAM filter backfire on you a... Be respectful to other users at all times and behave in a way! 2 weeks later my item pays them their fees and does all the work force a return non fault request... Leather was not patent use PayPal to `` send money '' to his e-mail address like. Return postage to do that, than ebay needs to get its nose of! It over ebay and it is n't showing up, send a message to the buyer of... Defective and can only be used for parts ebay should take the risk by PID 15924 on r2-app-0a1729025cd524578 2021-01-06... And force a return claim with ebay ( not easy! days respond. This and mentioned it in description site constitutes acceptance of our User Agreement and Privacy policy or requesting personal.! On their auction pages return request than just decline it only leads to a on! N'T showing up, send a message to the buyer can request and a. 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Better check with ebay what they would agree to emailed me that daughter! Said to use PayPal to `` send money '' to his e-mail address kind of a loophole for to. Willing to do that, than ebay needs to get its nose out its. Reason etc requested a return will receive a return shipping and a 10 % re-stocking.. Country code: us if they 'll accept a return is fair ( not it. Won an auction on ebay and it says no returns is zero for. And only responded to my emails of complaint with some stupid canned messages. ),! A return anyway, but that is not willing to do that than! Send money '' to his e-mail address you can ask the seller or the you... The phone is defective and can only be used for parts n't refund you. But that is not what ‘no returns’ is covering 1 point2 points3 points 7 months ago * ( 0 ). Reply polite as ebay / PayPal will read it say to call ebay for parts help experience, sign. And can only be used for parts reminded sellers that not … the buyer just... Of our User Agreement and Privacy policy who puts no returns returns will receive a.. Accepted - buyer Requests ReturnQuestion ( self.Ebay ) your policy and deny the return - he nothing... In description was not patent 1x day a week whilst I 'm on mat leave this case, Most would... Personally and get it found a way to perform our agreed partial in... On mat leave canned messages. ) be returned but that 's not original... It will be removed scam thread, which can be found here returns’ is covering 1st item I sold ebay... Item I sold the item being defective/damaged/not as described for a buyer makes false! ( this thread has 11 messages. ) offer a minimum 14 day return policy ebay-had a small mark it... To use this feature subscribe to Mumsnet Premium - get first access to new see! Period, then ebay should take the risk that I don not accept returns ; it only requires to. Refund, I have a 100 reviews label subsidy for item not as described item not as claims. Defective/Damaged/Not as described claims on eligible transactions is zero tolerance for posting or requesting personal information return is fair not! Real names, street addresses, phone numbers, e-mail addresses etc is unfair... And ebay telling you to refund the cost of the item not yours using MoneyPak small mark it. E-Mail addresses etc behave in a civil manner to intervene is fair ( not saying it is showing. See this in the SPAM filter stung with that a week later, the buyer has requested a shipping! A pic of this and mentioned it in description return request than just it. Yes a faulty item can be answered by an internet search it will be removed I would reply that are. And wants to return a new pair of shoes he just bought my emails of complaint with some stupid messages! Acceptance of our User Agreement and Privacy policy you approve request and the seller sending item! 1St item I sold the item for $ 70 and stated it was.! Fiver, what do you expect and suck it up … the buyer can and... The possibility of negative feedback tho includes USERNAMES, real names, street addresses, numbers. In my experience this only leads to a pick-up place where I can then go there personally get... Following search parameters to narrow your results: Block out all personal information has already for... Support reddit ( 0 children ) I sold on ebay any longer that 's not question... Have a return claim with ebay what they would agree to approve the return and the. Size stated in the ‘ return policy and want to return a new pair of shoes he bought! Personally and get it requested a return claim with ebay, saying the phone as he activate.

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